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Digital transformation pushes companies to digitize their internal processes and use tools to simplify task control, tracking, and validation. Salesforce quickly provided Field Service management tools to help us adapt to the new digital transformation more easily....

The need to provide better customer service on all channels and naturally adapt ourselves to different platforms (email, social media, phone), is what leads us to choose Genesys Cloud as a very good option for our projects. Genesys Cloud Contact Center is a Genesys platform that offers companies the possibility of connecting with their clients through multiple channels with a smart software that perfectly understands the needs of its users. With this tool, the call center automatically connects with the CRM, in this case, Salesforce....

It’s very likely that you’ve used the most popular voice assistants in your professional life. All of these resources are known as natural language processors (NLP), where artificial intelligence technology (IA) is used to understand and process natural human speech. In addition, it tries to provide the right answer based on the user’s tone of voice....

In the Process Builder vs. Flow battle, the latter is coming out on top thanks to complex process automation that doesn’t involve a single line of code. This tool has already become the favorite of many due to its many advantages. However, those that still aren’t convinced soon won’t have a choice; in 2023, Process Building and traditional Workflows will cease to update....

Salesforce’s latest release surprised us with improvements in its Pardot Landing Page creation tool. It’s now much easier to personalize forms, add and delete content, or redirect old LPs. It’s a big step forward that gives marketing professionals more freedom; take note and get ready to take advantage of it in your projects....

Data visualization tools are key to finding new business opportunities. Marketing teams need to attractively communicate the results of their actions; to capture their client’s attention and ensure they fully understand their message, a well-defined graph is the best option. But, how can we create this perfect graph? We’ll help you out....

Salesforce’s latest release has introduced many updates and one of them specifically grabbed our attention. There’s a new component of Experience Cloud for lead acquisition that directly connects your website with Marketing Cloud. It facilitates data acquisition to nurture your contacts from your marketing platform, without duplication or the need for a developer....

At Leadclic, we’ve prepared the Complete CRM Guide: Everything You Need to Know, a document in which we answer all your questions about CRM, its benefits, and why you should use it....

The Salesforce Commerce Cloud tool offers you the possibility of personalizing the shopping experience of B2B clients from a single platform. Unify databases, create new websites, and manage every aspect of digital commerce from the Salesforce cloud....

Salesforce’s Spring Release announcement this year has introduced lots of important information. Bot improvements, workflow creations, updates for Tableau CRM, and better sign-in security; discover what the platform is offering its users this year....