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Salesforce Service Cloud

Salesforce Field Service: Team Integration for Successful Case Resolution
Salesforce Service Cloud
2024.06.07

Digital transformation pushes companies to digitize their internal processes and use tools to simplify task control, tracking, and validation. Salesforce quickly provided Field Service management tools to help us adapt to the new digital transformation more easily. ...

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Salesforce Service Cloud
2022.11.28
Voice Recognition Technology: Key to Improving the Client Experience

It’s very likely that you’ve used the most popular voice assistants in your professional life. All of these resources are known as natural language processors (NLP), where artificial intelligence technology (IA) is used to understand and process natural human speech. In addition, it tries to provide the right answer based on the user’s tone of voice....

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